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customer service today - really APPALING
10-06-2013, 12:46 AM (This post was last modified: 10-06-2013 01:00 AM by CherryPie.)
Post: #1
customer service today - really APPALING
They have this offer on when whereby for 10 mins you pay £10.
I rang the number they refused to help me(to buy minutes ) saying I need to call another number but even if I will I need secret word...
Presenter said after you purchase 10 mins you get that code as that will enable you to get priorotised...so customer service girl gave me another number.
I rang the other number 0808 and the girl kept saying I have speaker on (which wasn't true) and then she put the phone down on me !!!! so I rang back and only then I managed to buy those 10 minutes from someone else .

This put me off so much I have decided this was the last time I booked.
Receptionists(customer care girls) are rude and unhelpful - they are there to get us to buy not to put us off ....they are UNprofessional. silly and disrespectful. No wonder that the show is going rapidly down the hill !!!! Its clear they are losing customers as they have of offers like 10 minutes for £10...
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10-06-2013, 01:39 AM
Post: #2
RE: customer service today - really APPALING
(10-06-2013 12:46 AM)CherryPie Wrote:  They have this offer on when whereby for 10 mins you pay £10.
I rang the number they refused to help me(to buy minutes ) saying I need to call another number but even if I will I need secret word...
Presenter said after you purchase 10 mins you get that code as that will enable you to get priorotised...so customer service girl gave me another number.
I rang the other number 0808 and the girl kept saying I have speaker on (which wasn't true) and then she put the phone down on me !!!! so I rang back and only then I managed to buy those 10 minutes from someone else .

This put me off so much I have decided this was the last time I booked.
Receptionists(customer care girls) are rude and unhelpful - they are there to get us to buy not to put us off ....they are UNprofessional. silly and disrespectful. No wonder that the show is going rapidly down the hill !!!! Its clear they are losing customers as they have of offers like 10 minutes for £10...

I didn't call them today but have to say I agree with you. The other day I wanted to book and this girl with sort of deep voice was very rude to me and sarcastic for no reason - could hear someone laughing in backround.... totally out of order.... BAD !Angry
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10-06-2013, 09:43 AM
Post: #3
RE: customer service today - really APPALING
I guess any new TV Psychic channel will be another hard sell similar to PT

Think before you pick up the phone the ££££!!! you'll be worse off! Tongue
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10-06-2013, 09:47 AM
Post: #4
RE: customer service today - really APPALING
its not hard selling Dancing Dolly if they put people off surely ?! customer service people should sell , they represent the company not themselves ...but I presume for what they get paid they don't give a monkey about their customers ...that's not good !
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10-06-2013, 01:36 PM
Post: #5
RE: customer service today - really APPALING
(10-06-2013 09:47 AM)Happy_go_girl Wrote:  its not hard selling Dancing Dolly if they put people off surely ?! customer service people should sell , they represent the company not themselves ...but I presume for what they get paid they don't give a monkey about their customers ...that's not good !

Yep ! Blush
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